Shipping policy
Shipping Responsibility Policy
Once your order has been shipped, it is officially in the hands of the shipping carrier. At that point, we are no longer responsible for any delays, lost packages, or delivery issues that may occur during transit.
You will receive tracking information as soon as your order is shipped, allowing you to monitor your package’s journey. We encourage all customers to contact the shipping carrier directly for any questions or concerns regarding delivery status, delays, or missing packages.
Please ensure that your shipping address is entered correctly at checkout, as we are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
If you experience any issues, feel free to reach out to us and we will do our best to assist, but ultimate responsibility lies with the carrier once the package has been shipped.
Pre-Order Shipping Policy
Thank you for shopping with us! Please review our pre-order policy carefully before placing your order.
Processing & Shipping Time
All pre-order items require a processing period of 2–3 weeks before shipment. This timeframe allows us to prepare, package, and ensure the quality of your item. Once your order has been shipped, you will receive a confirmation email with tracking information.
Order Commitment
By placing a pre-order, you acknowledge and agree to the stated processing time. Pre-order items are not eligible for immediate shipping.
Chargebacks & Disputes
Customers agree not to initiate any chargebacks or payment disputes within the first 3 weeks of placing a pre-order. This period reflects the agreed-upon processing and fulfillment time. If your order has not shipped after 3 weeks, please contact us first so we can resolve the issue promptly.
Delays
While we strive to meet all estimated timelines, occasional delays may occur. If so, we will communicate updates as soon as possible.
If you have any questions about your pre-order, feel free to contact our support team—we’re always happy to help!